Terms and Conditions
Order Processing Period
A two business-day order processing period is required for all orders placed with Knatty Dread. Knatty Dread is not open Saturday, Sunday or USA national holidays, so if an order is placed after 12pm on a Friday or during the holidays, it will likely not be shipped until the following Monday or Tuesday.
Correct Addresses Must be Provided
It is YOUR responsibility to make sure the address entered on your order form is correct. Any order that is returned to Knatty Dread due to incorrect shipping information provided will be charged the reshipping cost. PLEASE MAKE SURE ALL SHIPPING INFO IS CORRECT when placing an order and in the order confirmation email.
Shipping charges are non-refundable for all orders.
Knatty Dread can only accept returns and issue refunds on unopened and unused products. Knatty Dread reserves the right to determine what is re-saleable and in acceptable condition to be returned for a refund or exchange. If you would like to return and order please email us to have your item authorized for return before shipping it to us. There is a 10% restocking fee charged any any returned order.
Exchanged orders will be subject to reshipping charges unless the item is defective. Shipping charges are non-refundable for all orders.
There is a 5% cancellation fee charged on all canceled orders, whether shipped or not, to cover the cost of the initial processing of the order.